Financial Abuse and Hardship Support
How we will support anyone experiencing economic or financial abuse and has a loan with Jingle Loans.
At Jingle, we are committed to showing up for people who need us most with compassion, responsibility, and a commitment to doing things differently.
If there is a Jingle Loan in your name and you are experiencing financial hardship due to financial or economic abuse, coercive control, or circumstances that relate to a current or past family, carer, or partner relationship or your living situation, we are here to help.
Signs of financial abuse
The Australian Government Attorney General’s Department provides information in a variety of languages spoken in Australia that explains what financial abuse and coercive control can look like.
These resources include case studies and examples to help you understand the signs.
Understanding coercive control and economic and financial abuse (ag.gov.au)
Helpful services and resources
- 1800RESPECT: www.1800respect.org.au
- WIRE: www.wire.org.au
- National Debt Helpline: www.ndh.org.au
- Financial Counselling Australia: www.financialcounsellingaustralia.org.au
How Jingle can help
If you suspect you are experiencing economic or financial abuse, we may be able to:
- Pause or adjust your repayments through our hardship team
- Work with you confidentially to manage your situation
- Provide referrals to specialist support services
- Maintain your privacy and autonomy at all times — we will never speak to anyone else about a loan that is in your name, share information about your financial circumstances, or share personal information, including contact information. (See our Privacy and Credit Policy)
How to get in touch
- Contact us in the way that feels safest for you:
- 1300 654 230
- compliance@jingle.com.au
All communication will be handled confidentially to protect your privacy, safety and well-being.
