Our Position on Financial Abuse

At Jingle, we believe that credit should never come at the cost of a person’s safety, autonomy, or dignity.

At Jingle, we believe that credit should never come at the cost of a person’s safety, autonomy, or dignity. We recognise that financial abuse is a serious form of domestic and family violence, and we are committed to protecting vulnerable customers through trauma-informed responsible lending practices.

Our obligations

Under the National Consumer Credit Protection Act (NCCP Act) and ASIC guidance, we must assess whether a loan is suitable, whether the borrower/s will benefit directly from it, and whether the customer/s can repay it without substantial hardship.

We consider financial abuse and coercion to be a form of domestic violence, and we take these risk factors seriously during all lending and hardship assessments.

Our commitment

To offer confidential, compassionate support to any customer disclosing abuse
To train our team to recognise indicators and warning signs of coercion or duress
To ensure our hardship process protects rather than penalises survivors
To collaborate with advocacy partners and support industry reform

Our promise

We will continue evolving our systems, policies, and partnerships to ensure we do our part to break the cycle of financial abuse. We welcome feedback, collaboration, and accountability from the communities and customers we serve.

For enquiries or feedback: compliance@jingle.com.au